Privacy Policy
<h2>1. Data controller</h2>
<p><strong>Douro Guide</strong> (douroguide.com) is the controller of your personal data under the GDPR.</p>
<h2>2. Data collected</h2>
<ul><li>Name and email (bookings and newsletter)</li><li>Phone number (optional)</li><li>Payment data (processed by Stripe — we do not store card details)</li><li>Browsing data (technical and analytics cookies)</li></ul>
<h2>3. Purpose</h2>
<p>Your data is used to process bookings, send booking communications, and improve our services.</p>
<h2>4. Legal basis</h2>
<p>Contract performance (bookings), consent (newsletter and non-essential cookies), and legitimate interest (security).</p>
<h2>5. Data sharing</h2>
<p>We do not sell data. We share only with Stripe (payments) and operators (booking confirmation).</p>
<h2>6. Retention</h2>
<p>Booking data retained for 5 years. Newsletter data deleted after unsubscribing.</p>
<h2>7. Your rights</h2>
<p>You have the right to access, rectify, erase, and port your data. Contact: <a href="mailto:privacy@douroguide.com">privacy@douroguide.com</a></p>
<h2>8. Complaints</h2>
<p>You may contact the CNPD at <a href="https://www.cnpd.pt" target="_blank">www.cnpd.pt</a>.</p>
<p><strong>Douro Guide</strong> (douroguide.com) is the controller of your personal data under the GDPR.</p>
<h2>2. Data collected</h2>
<ul><li>Name and email (bookings and newsletter)</li><li>Phone number (optional)</li><li>Payment data (processed by Stripe — we do not store card details)</li><li>Browsing data (technical and analytics cookies)</li></ul>
<h2>3. Purpose</h2>
<p>Your data is used to process bookings, send booking communications, and improve our services.</p>
<h2>4. Legal basis</h2>
<p>Contract performance (bookings), consent (newsletter and non-essential cookies), and legitimate interest (security).</p>
<h2>5. Data sharing</h2>
<p>We do not sell data. We share only with Stripe (payments) and operators (booking confirmation).</p>
<h2>6. Retention</h2>
<p>Booking data retained for 5 years. Newsletter data deleted after unsubscribing.</p>
<h2>7. Your rights</h2>
<p>You have the right to access, rectify, erase, and port your data. Contact: <a href="mailto:privacy@douroguide.com">privacy@douroguide.com</a></p>
<h2>8. Complaints</h2>
<p>You may contact the CNPD at <a href="https://www.cnpd.pt" target="_blank">www.cnpd.pt</a>.</p>